The leader in digital homeschool curriculum.
Customer Service Representative
Apply Return to ListingsJob Overview:
The Customer Service Representative is responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.
Job Responsibilities:
Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be available to work occasional Saturdays and compulsory extra hours/overtime during peak seasons (August, September and January/February).
Job Requirements:
Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.
To learn more about our organization and the exciting work we do, visit www.time4learning.com.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
About Us

We are Time4Learning®, a Cambium Learning® Group company.
Time4Learning is committed to providing homeschoolers with the absolute best in online learning and support. Our products cover the core areas of language arts, math, science, and social studies, as well as a variety of electives. We’re helping to define the future of education with effective and engaging tools that alleviate burden on parents and support the shift toward student-driven education.
As the global pandemic drives educators of all kinds to seek out new solutions for better remote learning, Time4Learning continues to experience significant growth. We’re seeking talented and motivated individuals to help us meet the increasing needs of the students and parents we serve.
About Cambium
Cambium Learning® Group is the education essentials company.
With an intentionally curated portfolio of respected global brands, Cambium serves as a leader in the education space, helping millions of educators and students feel more universally valued each and every day. In everything we do and across all our brands, we focus on the elements that are most essential to the success of education
The Cambium family includes:
- Cambium Success Services
- Cambium Assessment
- Lexia® Learning
- Learning A-Z®
- Voyager Sopris Learning®
- ExploreLearning®
- Time4Learning®
- Kurzweil Education®
Why Cambium?
-
Benefits
Learn how Cambium is building a culture with benefits that help our people feel seen, valued and supported.
Learn More -
Remote First
Learn how Cambium accomodates a flexible approach to work wherever works for you.
Learn More